Orchestrating Omnichannel Journeys
Email tells the full story, SMS prompts action, and push delivers timely nudges. Automations choose channels by urgency, preference, and device context, preventing duplication while reinforcing the same message with consistent, respectful timing and tone.
Orchestrating Omnichannel Journeys
Bots qualify leads, answer common questions, and book meetings instantly. When intent or complexity spikes, automations escalate to humans with full context, creating faster resolutions and better experiences that convert interest into pipeline and predictable revenue.
Orchestrating Omnichannel Journeys
Set global frequency caps and priority rules. If a customer receives a transactional alert, suppress promotional touches for a period. Use engagement decay models to pause or slow messaging, preserving deliverability and long‑term list health while protecting attention.